The Michelson Organization: Property Management

Michelson uses a philosophy of empowerment with reporting to enhance on-site operations. This philosophy is apparent to residents and prospective residents through Michelson Commitment to Quality, Apartment Home Satisfaction Guarantee and the Signature Living trademark. A number of factors contribute to the results including trained and motivated employees, effective marketing, streamlined administration, effective maintenance, management training programs and effective leasing strategies.

Trained and Motivated Employees: The capability and desire of the on-site team is the most important factor toward the success of a property. Michelson uses a flexible structured training system to enhance employees’ strengths and develop weaknesses. Trained employees are given significant responsibility and authority with real time reporting to provide for agile and well-managed operations. Identifiable compensation programs develop alignment of interests with owners.

Effective Marketing: Michelson utilizes a unique combination of corporate outreach, merchant marketing, print marketing and Internet marketing to drive demand above market averages.

Streamlined Administration: Sophisticated information systems enhance real time reporting and transfer of information for the environmentally friendly and effective administration of properties.

Effective Maintenance: The long term value of assets depends upon effective maintenance to maintain properties and retain tenants. Michelson uses a system of preventative maintenance, 24-hour service guarantees, customer follow-up and professional courtesy to achieve residents and owners objectives.

Management Programs: Michelson offers people interested in the management business a career path from leasing agent and maintenance technician to multi-site manager. Motivated and upwardly mobile people enjoy an opportunity to develop themselves while owners enjoy the results that accrue from developing employees.

Effective Leasing Strategies: Michelson developed a proprietary leasing method from best practices sales techniques. This method focuses on the customer to develop the optimal outcome for each relationship. When the customer is happy, the property performs better.

Michelson outperforms the market through: